Lara Shortz shares her insights on navigating the legal aspects of AI in hospitality in a Q&A just published by Hospitality Tech. As hotels increasingly adopt smart technology—from automated check-ins to algorithm-driven shift scheduling—Lara comments on how these innovations can trigger labor disputes, union scrutiny, or unintended biases in workforce management. Her key advice? Balance technological advancements with a genuine respect for the people on both sides of the check-in desk to avoid pitfalls and protect brand reputation.
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